The do's and don'ts of buying or upgrading to a digital X-ray system

Jun 26, 2022 8:21:48 PM / by Chad Hutchison

When it comes to buying or upgrading your digital x-ray system, there are a few things you should keep in mind in order to get the most out of your investment. It is important to do your research and make sure you are getting the right system for you and your needs. Here are a few tips to help you make sure you are getting exactly what you need when buying or upgrading your digital x-ray system.

What to keep in mind when buying a digital x-ray machine

1. Get a demonstration of the software

The best way to decide which digital X-ray system is right for you is to get a demonstration of the software.

2. Make sure the software is right for your needs

Make sure the software you're considering has all the tools you need for your job.

3. Choose a vendor with a DR drop protection plan

To avoid damage, it is important to choose a vendor that offers a drop protection plan for the DR. Many vendors offer protection against panel drops, which can either involve a deductible or be free of charge.

4. Choose a vendor that has a DR loaner program

A DR panel is a vital piece of equipment for businesses that take X-rays on a regular basis; if something happens to it, the panel has to be sent back to the manufacturer for repair. Make sure your vendor has systems in place to be able to lend you a panel should yours need to be repaired.


5. Makes sure the digital X-ray system has a five year warranty

Different companies offer different warranties for DR panels and digital X-ray systems, so it's important to check what's available before making a decision.

6. Make sure you have the correct spatial requirements

When upgrading or building an X-ray room, ensure you have accurate measurements of the space.

7. Make sure you have the correct electrical requirements

To have an X-ray room, you need to make sure that you have the right spatial requirements and the right electrical requirements.

8. Choose a reputable vendor with experience in digital

When making a purchase, be sure to buy from a reputable vendor with experience in digital X-ray systems.

Pitfalls to avoid when you're ready to buy or upgrade a digital X-ray system

1. Don't opt for a used machine

Do not buy a used digital X-ray system, as the technology has advanced significantly in recent years. If you purchase a used digital X-ray system, you will end up spending more money on maintaining service contracts and upgrading to new operating systems. It is important to consider the total cost of ownership, including the fact that most new systems come with a five year warranty.

2. Don't opt for outdated tech

It is crucial that you buy a digital X-ray system with the latest technology to ensure good image quality. A system with an older operating system is most likely not HIPAA compliant and will cost more money to bring up to date.

3. Watch out for systems with monthly fees

Make sure you don't buy a system that has recurring monthly costs.

4. Don't buy a CR system

CR systems are digital X-ray systems that have been around for many years, but they are more expensive to maintain than DR panels. A CR system is not recommended because it takes more time to take an X-ray, you won't be able to get reimbursements, and the system will soon be outdated.


When upgrading or purchasing a digital X-ray system, it is important to do your research and make sure you get the right system for you while getting the most out of the investment.

Our team at Patient Image has years of experience helping facilities just like yours find and install the perfect digital X-ray system for their needs. We know that making an informed decision about your equipment is crucial, so we’re happy to offer our expertise and guidance during this process.

Don’t hesitate to contact us today with any questions or concerns — we would be more than happy to help, and use the following guidelines when making buying decisions:

Good buying decisions:

  • Buy equipment you can trust
  • Protect the safety of your customers and employees
  • Save time and money in the long run

Bad buying decisions:

  • Buying a digital x-ray machine without knowing about previous use, warranty, and terms and conditions
  • Buying outdated technology
  • Buying a system with high maintenance costs
  • Buying a CR system

Tags: Digital X-ray System

Chad Hutchison
Written by Chad Hutchison

Founder and CEO of Maven Imaging, Chad Hutchison has been in the medical imaging equipment market since 2003. As his business grew, he pioneered buying and selling medical equipment online and eventually began offering leasing and financing to meet market demands and help customers. His market expertise goes beyond traditional medical imaging and finance support, as he’s spearheading cloud-based lending solutions for vendors across the sector.